As I read the funny quote, “Growing old is mandatory, growing up is optional”, I couldn’t stop thinking about how ITSM (IT Service Management) market segment has evolved. It started as a tool to log or track issues and then gradually grew as Helpdesk (both Incident & Problem Management) only to accommodate Change, CMDB, Asset,… Continue reading RIP ‘traditional’ ITSM
These days, talking about religions seem to be back in fashion. Jains talk about Jainism, Buddhists talk about Buddhism and so do the rest of other religious people. Every other person seems to be inclined to prove how his/her religion is superior to other ones. We have read and known to what extremes people have… Continue reading Defining eStomism
Charlie Brown in Peanuts cartoon: “Someday, we will die, Snoopy.” Snoopy: “True, but on all other days, we will not.” As simple as it may appear, the response seems to be profound and something which most of us take it as granted. Do we really think of doing something great, something different, every day when… Continue reading What to do on all other days?
“How do we identify which tool do we need to work on?” asked a participant in a panel discussion on automation. I think same question; however, in different styles was asked at least 4-5 times. It was interesting to note that question, not because it seemed ‘great question’, but I couldn’t figure out why this… Continue reading Apprehension of comprehension !
Last week, I got 7 calls in a span of 5 minutes asking me to call back immediately as there was a Severity 1 issue raised by one of our customer’s end customer. I was in a middle of another important meeting and couldn’t respond. After my meeting, I called up to enquire what the… Continue reading Do not Forgo, Go for it
In today’s world, it is not just about what glitters, it is rather what one can make truly glitter. Many of the startups seem to innovate and creativity seems to have flourished all over the world. Newbies seem to have charged up to do something different (definition of “different/disruptive” also seems to have changed though)… Continue reading All that glitters is gold 🙂
Since ever we have started ITSM consulting, we must’ve shared umpteen times how important, useful and process oriented all its modules are; with our customers. Since we implement it day in and day out, we leverage the best practices and try to identify the customer trends on tool usage. At a high level, an ITSM… Continue reading Honey, I shrunk the costs !