One of the lessons that I have learnt few months ago is to keep evaluating the progress regularly. What I mean is that when the organization is young and small, it is evident to get involved in many activities and sometimes, that makes to lose the focus from a few critical activities like evaluating the progress more frequently.
We have been re-aligning with our vision (to be the most preferred ITSM/BSM partner for our customers) for past few months and I am glad that we have been able to come up with many creative solutions to contribute towards resolving pain areas of our customers. We constantly monitor on how the needs of customers are changing and most importantly, how they are evolving due to the changes in market. We seem to have laser focus on this and indeed have achieved a decent mastery on solutioning front.
We have always welcomed feedback and acted, where it has helped us to improve while not straying away from our vision. We are occasionally told by few prospects to consider providing the consultants in bulk. What essentially they intend to tell us is that a) they do not want to take the risk of hiring more people b) they want us to provide them expensive consultants at a very cheap price.