Recently, “Omnishambles” was declared Britain’s word of the year. It is defined as “a situation that has been comprehensively managed, characterized by a string of blunders and miscalculations.”
I found it interesting as I think that I could relate it with some of our customers as they seem to create such situations (Omnishambles) regularly. We educate them with best practices; however, by the time we complete one aspect, we see the “O” factor being created in other area.
We have one of our customers, where they perhaps excel in being part of “O” factor. The way their so called senior leadership deals with their customers, the way they manage attrition of critical resources despite knowing that they are the most important factor in delivering complex deliveries, the way they plan and execute projects with less capable managers, the way they slip their project deliveries consistently and face the flak of their customers regularly etc undoubtedly lead them to a big “O”.