November-2016

How truly multi-tenant your system is?

Many organizatioblog2ns that are providing support and services to multiple customers have started doubly ensuring these days that the Helpdesk/ITSM system in their organization is implemented using multi-tenant solution.

Well, when one tends to discuss ‘multi-tenant’ solution, as is usually referred by BMC customers and ‘domain separation’, as is usually referred by ServiceNow customers, we believe that details are not discussed to fullest extent.

For example, typically, from cost savings perspective, most multi-tenant systems get implemented as ONE system and multiple customers are on-boarded/configured such that this same ONE system is able to accommodate support and services tickets. Beyond this, seldom the implementation experts tend to think from administration and reporting perspective.

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